Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card charge will be refunded within 15 days from making the payment.
At Empyrean India we try our best to provide our customers the product they want exactly the way they want however, we realize that exceptional circumstances can take place with regard to the character of the products we supply.
Therefore, we do honor requests for the refund on the following reasons:
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 15 days from the order placing date. Otherwise, the product will be considered received. Claims regarding such issues must be submitted within 15 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful satisfied with the product with no further right of redress or refund.
Product not-as-described: such issues should be reported within 15 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Last Updated: 09/24/2020